Problem Solving card Add-on

Problem Solving card add-on

1. Problem Solving card

The Problem Solving card is a tool designed to capture exhaustive information concerning an issue, to identify the root causes and to manage an action plan for rapid resolution. While it provides the same features as a standard card (assignment, checklist, synchronization, collection), it has been enriched with additional fields for problem solving.


1 - Comment

2 - « 5W2H » fields completion status

3 - « 5 Whys » completion indicator

4 - Closing date

The Problem Solving card is available within the Cards category of the iObeya tools catalog of a room. It can be used on any kind of board. The ones assigned to a user will be listed in their “My Cards” view.


You can create a synchronized copy of a Problem Solving card, or share the card with a user, in order to escalate the problem to upper management for instance.

Find out more about the Standard card or the “My cards” view before continuing.

2. Edit a Problem Solving card


1 - « 5W2H » tab

2 - « 5 Whys » tab

3 - Action checklist tab

The title field is mandatory. You must provide a description of the problem before the card can be validated.

The Problem Solving card editor contains several tabs:

  • Base, for gathering primary information such as the estimated due date, the real closing date, the priority status, the assignment, and a comments field.

  • 5W2H, for collecting and clarifying all possible questions that may arise regarding the situation and the problem. It gets its name from the initials for each of the following questions:

    • What - what is the description of the problem?
    • Who - who detected the problem?
    • Where - where the problem occured?
    • When - date and time?
    • How - how was the problem detected?
    • How much - how many parts concerned, frequency of defects, … (numbers)?
    • Why - why is it a problem?
  • 5 Whys, for identifying the root cause of the issue by asking up to five questions starting by “Why…?”.

  • Actions, for managing the corrective actions (maximum 30) of the problem with a checklist.



The blue dot that appears on a tab indicates that some fields have been completed within.