FAQ
Looking for help? Browse Frequently Asked Questions to find tips & tricks to answer all your questions.
Administration
- Finding the "ServerID"
- How does the Jira connector authentication work?
- I have a performance issue with my onpremise platform
- I think I found a bug in iObeya, can you help me?
- How to access the administration interface? I want to access the administration interface but I cannot find the button/I do not remember how to.
- Are there any recommendations on how to manage users?
Application
- How to make web content point to the right page in Power BI
- A user has started a meeting in automatic guidance mode and is no longer available to stop the guided navigation mode.
- My ADO project will change. What impact will this have on iObeya?
- Changes to iteration dates on a program board will not reflect on the Team board (SAFe)
- Will a change of Jira server’s IP affect the connection with iObeya?
- I have a performance issue with my onpremise platform
- I think I found a bug in iObeya, can you help me?
- How to generate a HAR file
- Why is iObeya so long to start?
- Users are telling me that board thumbnails are not updated anymore.
- The users and groups page is blocked, “processing…” is displayed but nothing happens and I cannot access the list of Users and Groups.
- Screenshots are not updated anymore.
- Is there a difference between board sizes in iObeya compared to reality?
- I was told about "Public Rooms". Please tell me more.
- I want to restrict access to certain boards to specific users. Is this possible?
- I want to ask for an improvement, but I have no idea of how to?
- I purchased additional rooms, but after installing the license I have an error when trying to create a room.
- I have installed the iObeya application in Microsoft Teams but I can not configure my instance.
- I found some ROI indicators and I want to know how the calculation is made.
- I deleted a board by mistake, what can I do?
- I closed my iObeya tab while using guided navigation. Now I am blocked, what can I do ?
- I am trying to edit my Authentication policy but I have no access.
- Backgrounds are blank after upgrading iObeya.
- After deploying, iObeya is not working, the logs contain “Font” errors.
- After a CSV export of my board, the dates are in a strange format and I cannot use them.
- [MOBILE] Which URL do I have to enter in the iObeya server connection screen?
Debug
Jira
- Some key tips for setting up Jira and iobeya via OAuth 2.0 (Behind network security for onsite clients)
- Will a change of Jira server’s IP affect the connection with iObeya?
- My Jira project will change, what are the impacts on iObeya?
- How does the Jira connector authentication work?
- I think I found a bug in iObeya, can you help me?
Mobile app
- I think I found a bug in iObeya, can you help me?
- [MOBILE] I have a 403 error when I try to sign-in with Google
- [MOBILE] Can I navigate to my boards using the mobile application?
- [MOBILE] Once I created a new card from the mobile application, where can I find the card in iObeya web?
- [MOBILE] I want to edit a card but the edit icon is disabled.
- [MOBILE] Which fields can be edited in the cards compared to the web version?
- [MOBILE] How do I turn notifications on or off on my mobile phone?
- [MOBILE] What type of cards can I create with the mobile application?
- [MOBILE] I turned on notifications on my mobile phone but still don’t receive any notifications.
- [MOBILE] How do I turn notifications on or off on my mobile phone?
- [MOBILE] My server URL is correct, but I get an error when I try to connect.
- [MOBILE] Which URL do I have to enter in the iObeya server connection screen?