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If you are running iObeya 4.6 or later, you just have to restart the iObeya application and it should solve this issue.

If you are running a version of iObeya previous to 4.6 follow the instructions below:

  1. You must check in the administration interface that the Screenshot Jobs are not blocked.
    1. Go to SETTINGS/Jobs.
    2. Look for “ScreenshotTask” and check the date in the column “Next Time”.
    3. If this date is not in the future it indicates that the job is blocked.
  2. To return to normal please proceed as follows:
    1. Stop Tomcat
    2. Run these requests on the iObeya database
      DELETE FROM  QRTZ_LOCKS;
      DELETE FROM  QRTZ_SCHEDULER_STATE;
      DELETE FROM  QRTZ_FIRED_TRIGGERS;
      DELETE FROM  QRTZ_PAUSED_TRIGGER_GRPS;
      DELETE FROM  QRTZ_CALENDARS;
      DELETE FROM  QRTZ_BLOB_TRIGGERS;
      DELETE FROM  QRTZ_SIMPROP_TRIGGERS;
      DELETE FROM  QRTZ_CRON_TRIGGERS;
      DELETE FROM  QRTZ_SIMPLE_TRIGGERS;
      DELETE FROM  QRTZ_TRIGGERS;
      DELETE FROM  QRTZ_JOB_DETAILS;
    3. Restart Tomcat

If this still does not solve your issue, please contact the iObeya Support Team for assistance.

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