I think I found a bug in iObeya, can you help me?

The iObeya Support Team will do its best to find a solution. So we need as much information as possible to be as efficient as possible and make basic, initial checks:

  • If an error message occurs, copy it (in text format)
  • Take a screenshot of your entire iObeya page. Make as much readable as possible
  • The context is important:
    • If you remember, explain to us the different steps you went through before encountering the issue.
    • If a screenshot/video is relevant, send it. Please note that a global view is the best, not just a focus of the situation.

If possible, ask your iObeya platform administrator to:

  • Download the logs from the menu "Tools/Download logs" in the administration, send them by telling us approximately the date & hour the issue happened.
  • Download the system information of your server from the menu "Tools/System information" in the administration (the button is at the bottom of the page).

 

Finally contact the iObeya Support Team to provide the collected information and we will help you.

AdministrationApplicationDebugJiraMobile appQCDSetup and maintenance
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