I have a performance issue with my onpremise platform

As an iObeya administrator and/or server administrator, I must provide the following information:

  • Download the logs of Tomcat
  • In the administration:
    • Download the logs from the menu "Tools/Download logs" 
    • Download the system information of your server from the menu "Tools/System information" (the button is at the bottom of the page).
    • Print as a pdf the monitoring information of this week/month from "Tools/Monitoring"
  • Record a trace using your browser to help diagnose the issue by reproducing the slow action which has been reported

 

If you have your own monitoring system or if you activated the iObeya JMX, you can also send us the results you got.

 

In any case, we will get back to you quickly to provide a workaround when possible.

 

Many thanks,

 

iObeya Support Team

AdministrationApplicationDebugQCDSetup and maintenance
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