Synchronized cards are no longer synchronized

If you notice that you have a problem with the synchronization of your cards, please follow the instructions below:

  • Connect to your iObeya admin interface
  • Go to settings > jobs and search for “ElemSynchronizationTask”
  • Check the date in the column “Next Time”. If it’s not in the future, the job must be blocked.

To unlock the synchronization job, proceed with these steps:

  1. Stop Tomcat
  2. Run these requests on the iObeya database
    DELETE FROM QRTZ_LOCKS;
    DELETE FROM QRTZ_SCHEDULER_STATE;
    DELETE FROM QRTZ_FIRED_TRIGGERS;
    DELETE FROM QRTZ_PAUSED_TRIGGER_GRPS;
    DELETE FROM QRTZ_CALENDARS;
    DELETE FROM QRTZ_BLOB_TRIGGERS;
    DELETE FROM QRTZ_SIMPROP_TRIGGERS;
    DELETE FROM QRTZ_CRON_TRIGGERS;
    DELETE FROM QRTZ_SIMPLE_TRIGGERS;
    DELETE FROM QRTZ_TRIGGERS;
    DELETE FROM QRTZ_JOB_DETAILS;
  3. Restart Tomcat

Please be advised that these requests will reset the job scheduler and shouldn’t delete any data.

If this still does not solve your issue, please contact the iObeya Support Team for assistance.

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