Connected Jira Instance Not Functional in iObeya
Problem:
While the Jira instance is connected in iObeya, users are unable to perform actions such as importing Jira cards. No specific error is directly reported in the iObeya interface.
Possible Causes:
The possible reasons for the inability to use the Jira instance in iObeya are as follows:
Exceeded Rate Limits: Jira may impose rate limits for API calls to prevent abuse. If the iObeya addon makes too many requests within a given time frame, it can result in an HTTP 429 error, "Too Many Requests." This error is not directly visible in the iObeya interface but rather in the browser's network console when using the Jira addon.
Server-Side Jira Issues: Server overload in Jira could also lead to this error. Check the Jira server error logs for indications of performance issues or exceeded limits.
Security Controls: Some firewalls or security devices between the two systems may impose rate limits. Ensure that all security devices between iObeya and Jira are configured to allow necessary traffic.
If you encounter similar difficulties with using the Jira instance in iObeya, we recommend checking the rate limitation settings in your Jira instance and adjusting these settings if necessary. If the problem persists or if you need further assistance, please do not hesitate to contact our support team.