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Synchronized cards are no longer synchronized

If you notice that you have a problem with the synchronization of your cards, please follow the instructions below:

  • Connect to your iObeya admin interface
  • Go to settings > jobs and search for “ElemSynchronizationTask”
  • Check the date in the column “Next Time”. If it’s not in the future, the job must be blocked.

To unlock the synchronization job, proceed with these steps:

  1. Stop Tomcat
  2. Run these requests on the iObeya database
    DELETE FROM QRTZ_LOCKS;
    DELETE FROM QRTZ_SCHEDULER_STATE;
    DELETE FROM QRTZ_FIRED_TRIGGERS;
    DELETE FROM QRTZ_PAUSED_TRIGGER_GRPS;
    DELETE FROM QRTZ_CALENDARS;
    DELETE FROM QRTZ_BLOB_TRIGGERS;
    DELETE FROM QRTZ_SIMPROP_TRIGGERS;
    DELETE FROM QRTZ_CRON_TRIGGERS;
    DELETE FROM QRTZ_SIMPLE_TRIGGERS;
    DELETE FROM QRTZ_TRIGGERS;
    DELETE FROM QRTZ_JOB_DETAILS;
  3. Restart Tomcat

Please be advised that these requests will reset the job scheduler and shouldn’t delete any data.

If this still does not solve your issue, please contact the iObeya Support Team for assistance.

Application
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Synchronized cards are no longer synchronized

If you are running iObeya 4.6 or later, you just have to restart the iObeya application and it should solve this issue.

If you are running a version of iObeya previous to 4.6 follow the instructions below:

  1. You must check in the administration interface that the Screenshot Jobs are not blocked.
    1. Go to SETTINGS/Jobs.
    2. Look for “ScreenshotTask” and check the date in the column “Next Time”.
    3. If this date is not in the future it indicates that the job is blocked.
  2. To return to normal please proceed as follows:
    1. Stop Tomcat
    2. Run these requests on the iObeya database
      DELETE FROM  QRTZ_LOCKS;
      DELETE FROM  QRTZ_SCHEDULER_STATE;
      DELETE FROM  QRTZ_FIRED_TRIGGERS;
      DELETE FROM  QRTZ_PAUSED_TRIGGER_GRPS;
      DELETE FROM  QRTZ_CALENDARS;
      DELETE FROM  QRTZ_BLOB_TRIGGERS;
      DELETE FROM  QRTZ_SIMPROP_TRIGGERS;
      DELETE FROM  QRTZ_CRON_TRIGGERS;
      DELETE FROM  QRTZ_SIMPLE_TRIGGERS;
      DELETE FROM  QRTZ_TRIGGERS;
      DELETE FROM  QRTZ_JOB_DETAILS;
    3. Restart Tomcat

If this still does not solve your issue, please contact the iObeya Support Team for assistance.

Application
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Synchronized cards are no longer synchronized

Issue Symptoms
Prerequisites: your platform must have “asset storage” in the database (mysql).

An error occurs during the import of a big room. In the logs, you have:

Caused by: com.mysql.jdbc.PacketTooBigException: Packet for query is too large (3557 > 3072).
You can change this value on the server by setting the max_allowed_packet' variable.

Workaround
Connect to your mysql database with the root user account and run the following line:

mysql> SET GLOBAL max_allowed_packet=XXXX;

XXX corresponds to a new value in bits. For instance, to set the value to 10Mb you need to convert it in bits with the following formula: 10*1024*1024 = 10485760.
Application
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Synchronized cards are no longer synchronized

Issue Symptoms

Many translations in the application are strange and not consistent with the application features described in the documentation.

 

Workaround

We take great care to provide consistent translations in the different languages supported by the application but there may be some omissions or errors. If this is the case, please contact us at support@iobeya.com so that we can take your requests into account. However, if you notice that many translations are not consistent, it is possible that the page is automatically translated by a module in your browser. For example, on Chrome you may have activated the Google Translate module which automatically translates your page and does not take into account the translations of the application. For Google translate, if automatic translations are enabled, an icon will be displayed in the navigation bar. Just click on this icon to configure and deactivate the automatic translation.

Application
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Synchronized cards are no longer synchronized

When a drawing is reduced to a very small size and then expanded to a very big size, the original drawing can't be seen.
This is a technical limitation of the drawing utility in iObeya.

Application
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Synchronized cards are no longer synchronized

Issue Symptoms
You are using iObeya on Chrome with the extension Diigo Web Collector enabled. (https://www.diigo.com/)

When you try to acces iObeya login page, you see an error popup with the folling message:

{ "status": "Error", "exception": "[$compile:ctreq] Controller 'ngModel', required by directive 'placeholder', can't be found!\nhttp://errors.angularjs.org/1.5.7/$compile/ctreq?p0=ngModel&p1=placeholder", "stack": "Error: [$compile:ctreq] Controller 'ngModel', required by directive 'placeholder', can't be found!\nhttp://errors.angularjs.org/1.5.7/$compile/ctreq?p0=ngModel&p1=placeholder\n at https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:3:5528\n at $ (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:10338)\n at n (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:7441)\n at g (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:3360)\n at g (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:3377)\n at g (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:3377)\n at g (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:3377)\n at n (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:7346)\n at g (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:3360)\n at g (https://YOUR_IOBEYA_URL/s/download/resources/client-html-plugin/3.5.5.77230/public/lib/iobeya-release.min.js:4:3377)" }


If you close this error popup, the page reloads and the message appears again, you cannot access the application.

Working around Diigo extension conflict
Open the Diigo extension options page.

find the option: "Upon text selection, show mini search/highlight popup".

By default this option is checked, uncheck it and it should be OK.

Application
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Synchronized cards are no longer synchronized

Issue Symptoms
When you open a CSV file in Excel by double clicking on it, some of the values are replaced by dates.


Excel converts and interprets data formats according to the user's language. When it recognizes a value that resembles a date format of the language configured on the user's workstation, it automatically converts this value into a date, which makes the value unusable.


Workaround

To get around this problem, you have to specify to Excel the format of the imported data during the import. A simple way to do this is as follows:

  1. Open your Excel application
  2. From Excel open your CSV file
  3. When opening the CSV file, an import configuration popup appears allowing you to specify the separator. After specifying the separator you can in the last screen specify the type of value that is in each of your columns. You just have to select your columns which are configured by default on standard and to specify that these columns are of type Text
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