Problem Solving card
A fast and visual approach to resolving anomalies as they occur inspired by the Quick Response Quality Control framework.
The Problem Solving card helps your team to track and analyze problems using the Quick Response Quality Control (QRQC) approach developed by Nissan in the 90's. The objective of the QRQC method is to respond to defects, anomalies or recurring problems, to identify root causes in order to define and manage an action plan for rapid resolution. This add-on helps your team track and analyze problems using this approach while developing a problem solving mindset.
Capture information concerning issues using "5W2H" method:
- What - what is the description of the problem
- Who - who detected the problem?
- Where - where the problem occured?
- When - the date and time it occured?
- How - how was the problem detected?
- How much - how many parts concerned, frequency of defects, … (numbers)?
- Why - why is it a problem?
Then identify root causes using the "5 Whys" iterative analysis technique.
Finally, you can define and manage an action plan for rapid resolution.
If a problem cannot be solved in a timely manner, or a corrective action is blocked, you can share a Problem Solving card allowing you to escalate the issue to any other team or department in your organization.
Documentation
