{"id":737,"date":"2021-10-20T16:32:14","date_gmt":"2021-10-20T14:32:14","guid":{"rendered":"https:\/\/center.iobeya.com\/?page_id=737"},"modified":"2024-01-26T10:59:37","modified_gmt":"2024-01-26T09:59:37","slug":"assistance","status":"publish","type":"page","link":"https:\/\/center.iobeya.com\/fr\/support\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-338aee16\" data-vce-do-apply=\"all el-338aee16\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-0dd41f51\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-0dd41f51\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-0dd41f51\"><div class=\"vce-shortcode link-breadcrumb\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-ef740698\" data-vce-do-apply=\"all el-ef740698\"><span><span><a href=\"https:\/\/center.iobeya.com\/fr\/\">Home<\/a><\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-e6786848\" data-vce-do-apply=\"all el-e6786848\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-08d13259\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-08d13259\" id=\"header-page\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-08d13259\"><div class=\"vce-text-block title-page\"><div class=\"vce-text-block-wrapper vce\" id=\"el-0ee28fc2\" data-vce-do-apply=\"all el-0ee28fc2\"><h1 style=\"text-align: center;\">Assistance<\/h1><\/div><\/div><div class=\"vce-text-block title-page\"><div class=\"vce-text-block-wrapper vce\" id=\"el-02deaaca\" data-vce-do-apply=\"all el-02deaaca\"><p class=\"p1\" style=\"text-align: center;\">Vous avez besoin d'aide ? Nous sommes l\u00e0 pour vous aider en partageant notre exp\u00e9rience. Parcourez l'assistance pour trouver les r\u00e9ponses aux probl\u00e8mes rencontr\u00e9s par la communaut\u00e9 iObeya.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-486e8809\" data-vce-do-apply=\"all el-486e8809\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-dd3c5ff2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-dd3c5ff2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-dd3c5ff2\"><div class=\"vce-single-image-container big-image  vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-3f605135\" data-vce-do-apply=\"all el-3f605135\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute vce-single-image--border-rounded\" style=\"width: 100%; padding-bottom: 61.1328%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"626\" srcset=\"https:\/\/center.iobeya.com\/wp-content\/uploads\/2021\/10\/Rectangle-96@2x-1-1024x627.png 1024w, https:\/\/center.iobeya.com\/wp-content\/uploads\/2024\/01\/Rectangle-96@2x-1-320x196.png 320w, https:\/\/center.iobeya.com\/wp-content\/uploads\/2024\/01\/Rectangle-96@2x-1-480x293.png 480w, https:\/\/center.iobeya.com\/wp-content\/uploads\/2024\/01\/Rectangle-96@2x-1-800x489.png 800w\" src=\"https:\/\/center.iobeya.com\/wp-content\/uploads\/2021\/10\/Rectangle-96@2x-1-1024x627.png\" data-img-src=\"https:\/\/center.iobeya.com\/wp-content\/uploads\/2021\/10\/Rectangle-96@2x-1.png\" data-attachment-id=\"462\"  alt=\"\" title=\"Rectangle 96@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-b0a43fa5\" data-vce-do-apply=\"all el-b0a43fa5\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-774cdd9c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-774cdd9c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-774cdd9c\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-5b41dd69\" data-vce-do-apply=\"all el-5b41dd69\">\n\n\n    <div id='all_links_troubleshootings'>\n    <div class=\"header-filter\">\n        <p>\n            <label id=\"filter-troubleshootings\"><span>Category<\/span>\n            <select id=\"cat-troubleshootings\" class=\"search_field\">\n                <option value=\"\">All<\/opion>\n                                    <option value='Administration'>\n                        Administration                    <\/option>\n                                    <option value='Application'>\n                        Application                    <\/option>\n                                    <option value='Azure Dev Ops'>\n                        Azure Dev Ops                    <\/option>\n                                    <option value='Jira'>\n                        Jira                    <\/option>\n                                    <option value='QCD'>\n                        QCD                    <\/option>\n                                    <option value='Setup &amp; maintenance'>\n                        Setup &amp; maintenance                    <\/option>\n                                    <option value='Web content'>\n                        Web content                    <\/option>\n                 \n            <\/select>\n        <\/label>\n        <\/p>\n        <p><label id=\"filter-search\"><input type=\"text\" value=\"\" placeholder=\"Search the Troubleshooting...\" id=\"search-troubleshootings\" class=\"search_field\" \/><\/label><\/p>\n    <\/div>\n\n    \n    <div id='links_troubleshootings'><div class=\"cat-troublesouting-bloc\"><h2>Administration<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/suite-a-une-replication-je-ne-peux-plus-generer-de-token-pat\/\">Suite \u00e0 une r\u00e9plication de serveur, je ne peux plus g\u00e9n\u00e9rer de personal access token<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/oracle-les-modeles-demail-en-francais-ne-sont-pas-bien-formates-2\/\">[Oracle] Les mod\u00e8les d&#8217;email en fran\u00e7ais ne sont pas bien format\u00e9s<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/mysql-impossible-de-definir-une-permission-pour-un-utilisateur-specifique\/\">[MySQL] Impossible de d\u00e9finir une permission pour un utilisateur sp\u00e9cifique<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-limites-de-domaines-et-de-salles-ne-changent-pas-apres-la-mise-a-jour-de-la-licence\/\">Les limites de domaines et de salles ne changent pas apr\u00e8s la mise \u00e0 jour de la licence<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/une-erreur-survient-lors-dun-import-multiple-de-salles\/\">Une erreur survient lors d\u2019un import multiple de salles<\/a><\/li><\/ul><\/div><div class=\"cat-troublesouting-bloc\"><h2>Application<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-ne-peux-pas-consolider-mon-panneau-qcd-sur-la-premiere-semaine-de-2026\/\">Je ne peux pas consolider mon panneau QCD sur la premi\u00e8re semaine de 2026<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/some-qcd-indicators-are-not-updated-after-the-change-of-month\/\">Certains indicateurs QCD ne sont pas mis \u00e0 jour apr\u00e8s un changement de mois<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-ne-peux-pas-consolider-mon-panneau-qcd-sur-la-premiere-semaine-de-2025\/\">Je ne peux pas consolider mon panneau QCD sur la premi\u00e8re semaine de 2025<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/web-content-je-dois-me-reconnecter-a-lapplication-tiers-a-chaque-rechargement\/\">Web Content &#8211; Je dois me reconnecter \u00e0 l&rsquo;application tiers \u00e0 chaque rechargement.<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-webcontent-issus-de-microsoft-affichent-une-page-de-connexion\/\">Les web contents issus de Microsoft affichent une page de connexion<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/pourquoi-la-connexion-a-mon-instance-ado-a-echoue\/\">Pourquoi la connexion \u00e0 mon instance ADO a \u00e9chou\u00e9 ?<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-initiales-de-lutilisateurs-ne-sont-pas-correctes\/\">Les initiales de l\u2019utilisateur ne sont pas correctes<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-nai-pas-la-possibilite-dajouter-story-point-dans-iobeya\/\">Je n&rsquo;ai pas la possibilit\u00e9 d&rsquo;ajouter Story Point dans iObeya<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-modifications-apportees-aux-dates-diterations-ou-aux-noms-de-sprint-sur-azure-ne-seront-pas-refletees-sur-le-panneau-azure-sprint-dans-iobeya\/\">Les modifications apport\u00e9es aux dates d&rsquo;it\u00e9rations ou aux noms de sprint sur Azure ne seront pas refl\u00e9t\u00e9es sur le panneau Azure (sprint) dans iObeya<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/pourquoi-le-contenu-de-ma-carte-azure-charge-indefiniment\/\">Pourquoi le contenu de ma carte Azure charge ind\u00e9finiment ?<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/des-icones-sont-manquants-dans-lapplication\/\">Des icones sont manquants dans l&#039;application<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/la-consolidation-qcd-sur-mon-panneau-est-bloquee\/\">La consolidation QCD sur mon panneau est bloqu\u00e9e<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-cartes-synchronisees-ne-sont-plus-synchronisees\/\">Les cartes synchronis\u00e9es ne sont plus synchronis\u00e9es<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/cette-page-de-repond-pas\/\">Cette page ne r\u00e9pond pas<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-captures-decran-ne-sont-plus-mises-a-jour\/\">Les captures d&rsquo;\u00e9cran ne sont plus mises \u00e0 jour.<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/erreur-lors-de-limport-dune-salle-packet-for-query-is-too-large\/\">Erreur lors de l&rsquo;import d&rsquo;une salle : Packet for query is too large<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-traductions-affichees-dans-lapplication-iobeya-ne-sont-pas-coherentes\/\">Les traductions affich\u00e9es dans l\u2019application iObeya ne sont pas coh\u00e9rentes<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/excel-convertit-certaines-valeurs-de-mes-export-csv-en-date\/\">Excel convertit certaines valeurs de mes export CSV en date<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/lextension-diigo-chrome-cree-une-erreur-sur-lecran-de-connexion\/\">L&rsquo;extension Diigo Chrome cr\u00e9e une erreur sur l&rsquo;\u00e9cran de connexion<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-ne-trouve-pas-lapplication-iobeya-dans-le-catalogue-dapplications-de-microsoft-teams\/\">Je ne trouve pas l&rsquo;application iObeya dans le catalogue d&rsquo;applications de Microsoft Teams.<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/limite-de-redimensionnement-des-dessins\/\">Limite de redimensionnement des dessins<\/a><\/li><\/ul><\/div><div class=\"cat-troublesouting-bloc\"><h2>Azure Dev Ops<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/pourquoi-la-connexion-a-mon-instance-ado-a-echoue\/\">Pourquoi la connexion \u00e0 mon instance ADO a \u00e9chou\u00e9 ?<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-modifications-apportees-aux-dates-diterations-ou-aux-noms-de-sprint-sur-azure-ne-seront-pas-refletees-sur-le-panneau-azure-sprint-dans-iobeya\/\">Les modifications apport\u00e9es aux dates d&rsquo;it\u00e9rations ou aux noms de sprint sur Azure ne seront pas refl\u00e9t\u00e9es sur le panneau Azure (sprint) dans iObeya<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/pourquoi-le-contenu-de-ma-carte-azure-charge-indefiniment\/\">Pourquoi le contenu de ma carte Azure charge ind\u00e9finiment ?<\/a><\/li><\/ul><\/div><div class=\"cat-troublesouting-bloc\"><h2>Jira<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-nai-pas-la-possibilite-dajouter-story-point-dans-iobeya\/\">Je n&rsquo;ai pas la possibilit\u00e9 d&rsquo;ajouter Story Point dans iObeya<\/a><\/li><\/ul><\/div><div class=\"cat-troublesouting-bloc\"><h2>QCD<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-ne-peux-pas-consolider-mon-panneau-qcd-sur-la-premiere-semaine-de-2026\/\">Je ne peux pas consolider mon panneau QCD sur la premi\u00e8re semaine de 2026<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/some-qcd-indicators-are-not-updated-after-the-change-of-month\/\">Certains indicateurs QCD ne sont pas mis \u00e0 jour apr\u00e8s un changement de mois<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/je-ne-peux-pas-consolider-mon-panneau-qcd-sur-la-premiere-semaine-de-2025\/\">Je ne peux pas consolider mon panneau QCD sur la premi\u00e8re semaine de 2025<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/la-consolidation-qcd-sur-mon-panneau-est-bloquee\/\">La consolidation QCD sur mon panneau est bloqu\u00e9e<\/a><\/li><\/ul><\/div><div class=\"cat-troublesouting-bloc\"><h2>Setup &amp; maintenance<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/exception-sur-oracle-illegal-character-ctrl-char-code-0-only-regular-white-space-r-n-t-is-allowed-between-tokens\/\">Exception sur Oracle: Illegal character ((CTRL-CHAR, code 0)): only regular white space (\\r, \\n, \\t) is allowed between tokens<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/oracle-ora-01000-maximum-open-cursors-exceeded-when-importing-rooms\/\">[Oracle] ORA-01000:  Maximum open cursors exceeded when importing rooms on Oracle database<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/while-runing-scripts-i-have-an-error-because-of-the-safe-update-mode\/\">En ex\u00e9cutant les scripts d&#039;update j&#039;ai une erreur de &quot;safe update mode&quot;<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/oracle-an-error-ora-0001-occurs-after-updating-to-a-new-version\/\">[Oracle] Une erreur ORA-0001 apr\u00e8s une mise \u00e0 jour d&rsquo;iObeya<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/tomcat-problemes-avec-les-noms-dutilisateur-contenant-des-caracteres-speciaux\/\">[Tomcat] Probl\u00e8mes avec les noms d&rsquo;utilisateur contenant des caract\u00e8res sp\u00e9ciaux<\/a><\/li><\/ul><\/div><div class=\"cat-troublesouting-bloc\"><h2>Web content<\/h2><ul class='list_troubleshootings'><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/web-content-je-dois-me-reconnecter-a-lapplication-tiers-a-chaque-rechargement\/\">Web Content &#8211; Je dois me reconnecter \u00e0 l&rsquo;application tiers \u00e0 chaque rechargement.<\/a><\/li><li><a href=\"https:\/\/center.iobeya.com\/fr\/troubleshooting\/les-webcontent-issus-de-microsoft-affichent-une-page-de-connexion\/\">Les web contents issus de Microsoft affichent une page de connexion<\/a><\/li><\/ul><\/div><\/div><\/div>\n\n    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-787f4a94\" data-vce-do-apply=\"all el-787f4a94\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-5e796d9a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5e796d9a\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5e796d9a\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-99dd4932\" data-vce-do-apply=\"all el-99dd4932\"><style>\n\th2.titre-h2-gris-cta{\n\t\tcolor:  #14141B;\ntext-align: center;\nfont-feature-settings: 'clig' off, 'liga' off;\n\/* v3.com\/desktop\/h2 *\/\nfont-family:'Markazi Text' ;\nfont-size: 52px;\n\t\tmargin-top:0px;\n\t\tmargin-bottom:0px;\nfont-style: normal;\nfont-weight: 600;\nline-height: 85%;\n\t}\n.btn-new-cta-gris span{\n\t\nmargin-bottom:0px !important;\n\t}\n.btn-new-cta-gris .vce-button{\n\t\tdisplay: flex;\nheight: var(--button-sizing-vertical-default, 40px);\npadding: var(--avatar-text-gap-title-subtitle-xs, 0px) var(--button-padding-horizontal-default-default, 12px);\njustify-content: center;\nalign-items: center;\ngap: var(--avatar-text-gap-title-subtitle-xs, 0px);\n\t\tcolor: var(--color-theme-global-white, #FFF);\n\n\/* line-height-none\/text-s\/font-medium *\/\n font-family: 'Noto Sans', sans-serif;\nfont-size: 14px;\nfont-style: normal;\nfont-weight: 500;\nline-height: 14px; \/* 100% *\/\nletter-spacing: 0.14px;\n\t}\n.btn-new-cta-gris .vce-button::after {\nalign-items: center;\n    gap: var(--avatar-text-gap-title-subtitle-xs, 8px);\n    content: url(\/wp-content\/uploads\/2024\/01\/Icon-color.svg);\n    margin-left: 8px;\n    display: flex;\n    margin-top: 4px;\n}\n\n.btn-new-cta-gris .vce-button:focus{\n\t\tbackground: var(--button-color-background-primary-filled-hover, #1D51CE);\n\t}\n\t@media only screen and (max-width: 768px) {\n\th2.titre-h2-gris-cta {\n    color: var(--color-theme-global-black, #14141B);\n    text-align: center;\n    font-family: Markazi Text;\n    font-size: 40px;\n    font-style: normal;\n    font-weight: 600;\n    margin-bottom: 0px;\n    margin-top: 0px;\n    line-height: 36px;\n}\n\t\t.btn-new-cta-gris span{\n\t\t\tmargin-bottom:0px 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